Monitoring & alerts
02 — A Smarter Way to Manage AV
Real-time monitoring, automated alerts, and expert remote support.
Built to maximize uptime, simplify operations, and protect your AV investment — with real-time monitoring and AI-driven insights enhancing every aspect of service.
Real-Time Monitoring
Continuously monitor AV systems and actively manage performance, identifying and addressing issues before they impact operations.
Centralized Dashboard
A unified platform monitors and manages all AV systems — complete oversight without adding complexity for your team.
Automated Alerts
Intelligent alerts trigger immediate action, resolving issues quickly — often before end users are affected.
Remote Support
Engineers proactively troubleshoot, maintain, and optimize your AV environment remotely, reducing downtime and the need for onsite visits.
03 — Why DTC VIZION?
An extension of your team, keeping AV at peak performance.
A smarter way to manage AV: real-time monitoring, automated alerts, and expert remote support that keeps your systems running at peak performance.
Proactive System Management
We actively monitor, manage, and maintain the AV environment, so your team doesn't have to.
Optimized Performance
Remote system tuning, firmware updates, and health reviews keep AV systems operating at peak efficiency.
Issue Resolution Before Impact
Problems are identified and addressed early, reducing downtime and maintaining business continuity.
Flexible Support
Engineers act as an extension of your team, delivering consistent, reliable support and guidance.
04 — Service & Management Overview
Everything included in the DTC VIZION service.
Monitoring & Visibility
- Remote monitoring & dashboards, powered by XYTE
- Predictive analytics and AI performance insights
- Automated alerts for proactive issue resolution
Support & Response
- Priority remote support for urgent issues
- Business-hours support (7×5)
- Critical response in 2 hours
- Next-business-day onsite service
Maintenance & Operation
- Quarterly preventative maintenance visits
- Quarterly system health reviews
- Remote firmware and patch updates
Onsite & End-User Services
- User training and system guidance
- End-user support (video / remote)
- Discounted rates for onsite service visits
SOC 2 Type II certified
Enterprise-grade security and reliability, built on the SOC 2 Type II certified XYTE platform.
Start the conversation
Put DTC VIZION to work across your AV environment.
Tell us about your rooms and systems, and the DTC AV team will scope a managed service plan and custom quote around them.